Store Policies

Effective date: August 26, 2026

This page covers our shipping, returns, and general legal disclosures. See also our Privacy Policy and Terms of Service.

Shipping Policy

1. Processing time. Orders are typically processed within 1-3 business days of purchase.

2. Shipping time. Because we work with third-party suppliers (drop-shipping), delivery typically takes 7-14 business days from when the order ships, and can run longer for high-demand items or during peak seasons. Orders containing items from more than one supplier may arrive in separate packages, on different days, at no extra cost to you.

3. Tracking. You'll receive a tracking link by email once your order ships. Please allow a couple of days for tracking information to update after it's first issued.

4. Delays. Delivery estimates are our best expectation, not a guarantee. We aren't responsible for delays caused by the carrier, customs processing, weather, or other events outside our control.

5. International orders. If we ship outside the United States, the recipient is responsible for any customs duties, taxes, or import fees charged by their country.

6. Incorrect address. Please double-check your shipping address at checkout. We aren't able to redirect a package once it has shipped, and orders returned to the supplier due to an incorrect address may be subject to a reshipping fee.

Refund & Return Policy

1. Return window. You may request a return within 30 days of the delivery date shown on your tracking. Items marked "Final Sale" on the product page are not eligible for return.

2. How to start a return. Email us at simplymoore.co@gmail.com with your order number and the reason for the return. We'll confirm the return address and any next steps before you ship anything back, since some suppliers use different return addresses.

3. Condition. Items should be unused, in their original packaging, and with all included accessories, unless the item arrived defective or damaged.

4. Refunds. Once we confirm the return (or confirm a defect from photos, for damaged items), we'll issue a refund to your original payment method, typically within 5-10 business days; your bank or card issuer may take a few additional days to post it.

5. Damaged or incorrect items. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos so we can make it right, a replacement or refund depending on the situation.

6. Return shipping costs. Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

7. Exchanges. We don't process direct exchanges; return the original item for a refund and place a new order for the item you want.

General Legal Notice & Disclaimers

1. Product descriptions. We work in good faith to keep product descriptions, images, and specifications accurate, but manufacturers occasionally change packaging or minor specs without notice, and colors may render slightly differently on different screens. If something you receive doesn't match its listing in a meaningful way, contact us.

2. No medical or professional advice. Nothing on this site is medical, health, legal, or professional advice. Products are sold for general consumer use; consult a qualified professional for advice specific to your situation.

3. California Proposition 65. Some products sold on this site may contain materials that fall under California's Proposition 65, which requires a warning for products that can expose users to certain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. Where applicable, we aim to include the specific warning on the product listing; the absence of a warning on a given listing is not a representation that the product is free of such materials. See www.P65Warnings.ca.gov for general information about Proposition 65.

4. Trademarks. Unless stated otherwise, products listed on this site are generic/unbranded goods, and any brand or product names referenced for comparison purposes are the trademarks of their respective owners; no affiliation or endorsement is implied.

5. Third-party suppliers. We work with third-party manufacturers and suppliers to fulfill orders. We select suppliers in good faith but do not manufacture most items ourselves.

6. Limitation of liability. To the fullest extent permitted by law, our liability for any claim relating to a product or this site is limited to the amount you paid for the relevant order, as further described in our Terms of Service.

7. Governing law. This notice is governed by the laws of the State of Connecticut, United States, consistent with our Terms of Service.

Questions? Email simplymoore.co@gmail.com.